Privacy policy

Last updated: [28th November 2025]

This Privacy & Cookies Policy describes how Rawform Trading LLC (“Rawform,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you access or use our website, purchase our products, or interact with us.

We are committed to respecting your privacy and complying with applicable data protection laws, including the UAE’s regulations, the European Union’s General Data Protection Regulation (GDPR), and other global standards where applicable.

By using our website, you agree to the terms of this Privacy & Cookies Policy.


1. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide to Us

  • Name, email address, phone number, billing and shipping addresses
  • Account login details (if you create an account)
  • Payment details (processed securely via third-party providers; we do not store your full payment card information)
  • Communication records (emails, customer service messages, survey responses)
  • Preferences for marketing or product updates


B. Information We Collect Automatically

  • IP address, browser type, operating system, device information
  • Website usage data (pages visited, time spent, referring/exit pages, clicks)
  • Cookies, pixels, and tracking technologies (see Section 10)


C. Information from Third Parties

  • Payment service providers (to confirm transactions)
  • Shipping and logistics partners (to deliver your orders)
  • Social media platforms, if you interact with us via those services


2. How We Use Your Information

We process your personal data for the following purposes:

  • Order Fulfillment: Processing payments, shipping products, handling returns or exchanges
  • Account Management: Providing secure login, saving preferences, maintaining order history
  • Customer Communication: Responding to inquiries, providing service updates, and sending order confirmations
  • Marketing (with your consent): Sending newsletters, promotional offers, or product updates
  • Personalization: Improving your shopping experience by tailoring content and recommendations
  • Analytics: Monitoring website performance, trends, and traffic patterns
  • Legal & Compliance: Meeting legal obligations, preventing fraud, and ensuring security


3. Legal Bases for Processing (for EEA/UK Customers)

If you are located in the European Economic Area (EEA) or the UK, we rely on the following legal bases under GDPR:

  • Performance of a contract (to process and deliver your orders)
  • Consent (for marketing emails, cookies, and certain data uses)
  • Legitimate interests (to improve services, prevent fraud, secure systems)
  • Legal obligations (to comply with applicable laws)


4. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, IT hosting, analytics providers, marketing platforms
  • Business Transfers: In connection with mergers, acquisitions, or sale of assets
  • Legal Requirements: Authorities, regulators, or courts when required by law or to protect rights and safety
  • Affiliates and Partners: Within Rawform Trading LLC group or with carefully selected partners for legitimate purposes


5. International Data Transfers

Rawform operates from the United Arab Emirates and ships worldwide. Your information may be transferred to and stored in countries outside your residence. Where required by law, we implement safeguards such as standard contractual clauses or rely on adequacy decisions to protect your data.


6. Data Retention

We retain your information only as long as necessary for:

  • Completing transactions and fulfilling orders
  • Meeting legal and regulatory requirements
  • Resolving disputes and enforcing agreements

When no longer needed, we securely delete or anonymize personal data.


7. Your Rights

Depending on your location, you may have the following rights:

  • Access to personal data we hold about you
  • Correction of inaccurate or incomplete data
  • Deletion of your personal data (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability (receive your data in a structured format)
  • Withdrawal of consent (for marketing or cookies)
  • Right to lodge a complaint with your local data protection authority

To exercise these rights, contact us at [Insert Contact Email].


8. Security of Data

We implement technical and organizational measures such as encryption, secure servers, and restricted access to protect your personal information. While we strive to use commercially acceptable means, no method of online transmission or storage is fully secure.


9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it.


10. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. Cookies are small files placed on your device that help us remember your preferences and understand website usage.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function (e.g., checkout process)
  • Performance Cookies: Help us analyze traffic and improve site functionality
  • Functional Cookies: Remember choices like language or region
  • Advertising & Targeting Cookies: Deliver personalized ads and offers (only with your consent)

Third-Party Cookies:
We may allow trusted third parties (e.g., Google Analytics, Meta Pixel) to set cookies for analytics and advertising. These providers have their own privacy policies.

Your Choices:
You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect site functionality.


11. Email Marketing & Communications

  • You may subscribe to receive promotional emails.
  • You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting us.
  • Even if you unsubscribe from marketing, we may still send you transactional emails (e.g., order confirmations).


12. Third-Party Links & Services

Our website may contain links to third-party websites or apps. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal data.


13. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Updated versions will be posted on this page with the effective date. We encourage you to review it regularly.


14. Contact Us

If you have any questions about this Privacy & Cookies Policy, or wish to exercise your rights, please contact us:

Rawform Trading LLC
Dubai, United Arab Emirates
Email: careteam@rawform.co